- Refund Period
Customers who meet the refund criteria may submit a refund request within 30 days of the service or payment confirmation date.
Refund requests submitted after 30 days will not be accepted unless otherwise mandated by applicable law.
- Refund Request
To request a refund, please contact us using the following methods and provide:
Customer Name
Contact Information
Service or Project Information
Payment Date
Reason for Refund
Relevant Payment Voucher or Order Information
Upon receiving your refund request, we will review the specific circumstances and notify you of the processing result via email or other contact methods.
- Service Refund
As Jerome ETIENNE provides professional building electrical installation, intelligent cabling, and related construction services, these services may involve personnel arrangements, site assessments, material procurement, and other project costs.
Therefore, refund eligibility and the refund amount may be determined based on whether the service has commenced, the work completed, the materials procured, and the terms of the contract or quotation confirmed by both parties.
Services that have already been completed are generally not refundable unless otherwise stipulated by applicable law or agreed upon in writing by both parties.
- Purchased Materials and Third-Party Fees
If the refund involves specialized materials or equipment already purchased for the client’s project, or non-refundable fees already paid to third parties, this amount may not be refundable.
If such fees exist, we will inform the client when processing the refund request.
- Refund Method and Processing Time
Approved refunds are usually processed via the original payment method.
The actual arrival time of the refund may be affected by the processing time of banks, payment service providers, or other financial institutions. Jerome ETIENNE cannot control the specific arrival time of third-party institutions.
- Statutory Consumer Rights
This refund policy does not limit or exclude any non-excluded statutory rights granted to consumers under UK law.
Where applicable law grants customers broader refund, cancellation, remedies, or other consumer rights, the applicable law shall prevail.
- Contact Us
To submit a refund request, please contact:
Address: 116 Dehavilland Road, London, United Kingdom, HA8 5QB
Email: clearcurrentpower@hotmail.com
Tel: +44 7717 509716